Terms

Privacy Policy

WebboyComputers.com.au is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalize your shopping experience with us; that's all.

WebboyComputers.com.au uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

When purchasing from webboycomputers.com.au your financial details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion, trillion years to break.

If you have any questions regarding our privacy policy, please contact our customer support centre sales@webboycomputers.com.au   (Back to Top)

Pricing Policy

WebboyComputers.com.au pricing reflects the competitive nature of the I.T. industry and therefore is carefully monitored by our sales team to provide our customers with the latest, competitive prices. All of our prices are in Australian dollars (AUD) and exclude GST (Goods and services tax) as we are GST exempt.

Product prices are subject to change without notice.

For any products marked as 'Pre-Order', 'Order-In' or out of stock, prices may change between when you place your order and when the actual product becomes available. Webboy Computers will try to absorb any price differences when possible, but if this is not economically possible will have to pass the price variation on.  (Back to Top)

Sales/Returns/Warranty Policy

Returning Product for Service or Replacement

• An RA (Return Authorization) number must be obtained from our customer service department before any goods are returned Click here
  
• The RA number must be clearly written on the shipping label and a copy of the original invoice must be supplied when ever possible. Click here to view your past orders and to print your invoices.
  
• All costs incurred in returning the product to us for repair, replacement or credit are your responsibility.
  
• If the product is over 12 months old all shipping & handling costs must be paid by yourself.
  
• Warranty on all equipment will be the manufacturers warranty and at the manufacturers discretion.
  
• It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. You must not write on or attach labels to the product being returned. Padded post bags are not considered adequate packaging unless the product is inside a box is the bag
  
• We accept no responsibility for goods lost in transit. It is your responsibility to insure them.
  
• We will not accept goods sent to us as receiver pays (unless authorized by us) or without a clearly marked RA number.
  
  An RA number does not guarantee credit, repair or replacement. It is simply an authorization to return goods to us.

Returning Product for Credit

• An RA (Return Authorization) number must be obtained from our customer service department before any goods are returned Click here
  
• Software is non-refundable once opened.
  
• Please check the specifications and compatibility of the goods being ordered to ensure they are what you require as we do not supply goods on a trial basis.
  
• We are happy to advise on the compatibility or suitability of the equipment being purchased. We cannot, however, guarantee that it will work in your system and we take no responsibility that it will meet your requirements.
  
• We do not refund or credit for incorrect choice.
  (Some exceptions to this rule are made on a case by case basis.)
  
• Items that are being returned for credit MUST be unopened in their original undamaged/unmarked packaging, and will incur a restocking fee of a minimum of 10%. NO credit is available for any freight paid.
  
• Items being returned for credit for "incorrect choice" are returned for shop credit or replacement only, refunds are not available in this case. This credit will be based on the lesser of the original purchase price and the current price when we receive the product back.
  
• No goods will be accepted for refund or credit after 7 days from the date of invoice.

General Conditions

• RA's are valid for 7 days only, any item sent after the seven days will not be accepted by our returns department.
  • We reserve the right to refuse any returns that: -
  • are incomplete or missing parts; or
  • are not returned in their original packaging,
  • show signs of physical damage to the product or its packaging.
  • do not include a valid Return Authorisation Number on the shipping label.
  • have an expired Return Authorisation Number.
    
• If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should:-
  • Refuse to accept delivery of the product.
  • Direct the courier to "Return goods to sender".
  • Notify our Customer Service staff immediately.

Events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement.

Web Site Usage Policy

The WebboyComputers.com.au web site and all content contained within is for use by its customers only, any form of data retrieval or 'hot linking' of images is forbidden unless being processed by a recognised search engine or with prior approval. (Back to Top)

Delivery Charges

Delivery times can vary depending on where you are located in Australia we will provide an estimated delivery time via email once your order is processed.
If the delivery price changes after your order has been confirmed with will advise of any additional costs associsted to that order via your specific contact method (email or phone). 

Delivery Prices are subject to change without notice. (Back to Top)

Payment Methods

We accept the following payment methods:

• Pay Pal
• Direct Deposit (EFT)

Note when paying by Direct Deposit (EFT) please allow 3 to 4 working days for the founds to clear.  (Back to Top)

Bank Details